Delete your account
How to remove your account and data from DinePilot. What happens next depends on your role.
Last updated: 16 July 2026
DinePilot is a staff app for restaurants. Who can delete what depends on whether you are a restaurant owner, a staff member, or a guest who ordered from a table QR code.
Restaurant owners
Closing an owner account removes the whole restaurant — its staff accounts, menu, tables, orders and payment records. To request it, email mail@truelytech.com from the address on your owner account, with the subject “Delete my DinePilot account”, and include:
- Your restaurant's name.
- Confirmation that you are the owner.
- Whether you want a copy of your data exported first.
Once we have verified you own the account, we delete or anonymise your restaurant's data within 30 days — except records we are legally required to keep, such as those needed for tax, accounting or fraud prevention.
Staff members
If you are a waiter, cook, cashier or manager, your account belongs to the restaurant that created it. You have two ways to have it removed:
- Ask your restaurant owner to remove you from the Staff section in the DinePilot app.
- Or email mail@truelytech.com with the subject “Staff account deletion request”.
After we verify your identity, we revoke your login and delete or anonymise your personal details within 30 days. Orders you handled may remain in the restaurant's records, without personal data attached to you.
Guests who ordered from a QR code
Ordering from a table QR code does not create an account, so there is nothing to sign out of or close. Any order details belong to the restaurant you ordered from. If you gave a name or phone number at checkout and want it removed, contact that restaurant directly, or write to us and we will pass the request on.
What happens when an account is deleted
- Active sessions and API tokens are revoked immediately.
- Staff lose access; dashboards and QR menus for a closed restaurant go offline.
- Data in routine backups is purged as those backups rotate out.
Questions
Anything about deletion or your data goes to mail@truelytech.com. See our privacy policy for how we handle data more generally.