Restaurant management software, questions answered

It is the system that carries a dine-in order from the guest's table to the kitchen, back to the floor and through to the bill, keeping one record the whole way. In DinePilot that means QR ordering at the table, a live kitchen board that replaces the paper KOT, a floor map that tracks table status, GST billing and sales analytics — one app rather than a pad, a printer, a whiteboard and a separate billing machine.

No. Guests scan the QR code on their table and the menu opens in their phone's browser. There is nothing to download and no account to create. Only your staff use the DinePilot app.

Starter is free (up to 10 tables). Essential is ₹799/mo, Pro is ₹1,499/mo, and Unlimited is ₹3,999/mo. Paid annual plans include two months free. See the pricing page for limits and what each tier includes.

Yes. QR ordering is optional per guest. Waiters can create an order for any table from the app, and both kinds of order flow to the kitchen identically. You can filter orders by whether they came from a QR scan or a waiter.

The staff app keeps working and falls back to refreshing on demand when the live connection is unavailable, then catches up once it reconnects. Order placement is transactional, so an order is either fully recorded or not recorded at all — it never half-lands.

Not yet. Today your cashier records how the guest paid — cash, card or UPI — along with an optional reference, and DinePilot handles the bill, the tax breakdown and the receipt. Letting guests pay from their own phone is on our roadmap.

Not in this version. DinePilot is built for dine-in service — tables, QR ordering at the table, and the kitchen-to-counter flow around it. Takeaway and delivery are on the roadmap.

Yes. Every record is scoped to your restaurant and enforced at the database query level plus a permission check on every request, so one restaurant can never read or change another's menu, orders or sales.

DinePilot runs on the iPhone and Android phones your staff already carry. The iPhone app is on the App Store now, and the Android app is coming soon.

No. DinePilot runs on the phones your staff already carry — no POS terminal, no KOT printer, no card reader to buy. The only thing you need to print is the QR code for each table, and you can do that on ordinary paper.

QR ordering is optional, per guest, per table. Anyone who would rather order the usual way just tells a waiter, who takes the order on their phone. Both kinds of order reach the kitchen the same way, so you never have to choose one or the other for the whole restaurant.

Signing up, adding your restaurant details, creating staff accounts and adding your tables takes a few minutes. The real work is your menu — how long that takes depends on how many dishes and photos you have. Once the menu is in, you download the QR sheet, put a code on each table, and you can take an order immediately.

DinePilot does not integrate with other POS systems today, so it is best suited to restaurants that want it to be the system of record for dine-in orders and bills. If you have a POS you cannot replace, talk to us before you commit — we would rather tell you it is a poor fit than have you find out later.

Yes, and we recommend it. Set your restaurant up, put a QR on one or two tables, and run those alongside your normal process for a service or two. Nothing else in your restaurant changes while you do.

Your menu, orders, payments and analytics are yours. We do not sell your data and we do not advertise to your guests. Ask us to close your account and we will remove or anonymise your data, other than records we are legally required to retain.

A traditional POS is built around a till: a terminal at the counter where a staff member keys in what was ordered. DinePilot starts at the table instead — the guest or the waiter places the order on a phone, and billing happens at the end of an order the system already holds, so nothing is re-keyed. The trade-off is scope: a POS usually covers takeaway, delivery and inventory, and DinePilot covers dine-in only.

Yes. There is no server to install in your restaurant and no software to update. Your staff sign in to the app on the phones they already carry, and the kitchen board, floor map and analytics all read from the same live data, so what a waiter sees and what the owner sees never drift apart.

It is, and small restaurants are usually the fastest to set up. There is no hardware to buy and no minimum number of tables — a ten-table café can be taking QR orders the same day it adds its menu. What matters more than size is format: DinePilot fits any restaurant where guests sit at numbered tables.